Assistant General Manager – Relaxed American Bistro – Chicago, IL

IL Chicago
$60,000 - $70,000 + Bonus + Benefits

We are a relaxed American bistro dedicated to serving delicious real food made from scratch and sourced
from American farmers. The AGM supports the General Manager in building a cohesive team, managing
the daily operations of the restaurant and creating an environment of fun, warm and relaxed hospitality.
The right candidate must have the ability to manage and inspire staff, a solid understanding of restaurant
operations and the ability to bring creative solutions to the table. This person must have experience
managing people and be passionate about our philosophy that ingredients should be consciously sourced
to ensure the highest quality results. This is a wonderful opportunity for anyone who wishes to be part of a
rapidly growing company with a people driven culture.

 Assist GM in all areas of the restaurant and support final decisions on matters of importance.
 Recognize the power of being present and engaged with guests and staff at all times. Focus on
people and making connections, while strengthening relationships that already exist.
 Ensure positive guest service in all areas. Promptly investigate and resolve complaints concerning
service and food quality taking any and all appropriate actions to turn dissatisfied guests into regulars.
 Create lasting relationships with guests to ensure contagious loyalism.
 Maintain an accurate plan of restaurant staffing needs. Assist with interviewing and hiring candidates.
 Assist GM with employee supervision, discipline, training, development and termination.
 Develop employees by providing ongoing feedback, establishing performance expectations and
assisting with performance reviews. Help and inspire each employee to reach their greatest potential.
 Demonstrate integrity in all areas, both personal and professional. Instill trust and dependability
among the staff always working with a team mind set and from a place of respect.
 Manage shifts including daily decision making, scheduling, product quality and cleanliness.
 Share in the restaurants vision and responsibility of being eco-conscious through sustainability and
leadership in the community and industry.
 Ensure that all financial and personnel/payroll administrative duties are completed accurately, on
time, and in accordance with company policies and procedures.
 Ensure proper safety procedures are in place to provide a safe working and guest environment and to
reduce the risk of injury and accidents. Report employee or guest accidents promptly.
 Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and
dining areas. Ensure compliance with operational standards, health department regulations and all
federal/state/local laws. Always follow and enforce company policies and procedures.
 Ensure consistent, high quality of service and food preparation. Adhere to company standards to
increase sales and minimize costs.
 Perform other duties and responsibilities as required or requested.


 Self-discipline, initiative, leadership ability and outgoing nature.
 Exceptional communication skills.
 Strong computer skills; experience with Microsoft Excel and Word, Aloha POS, Hot Schedules
 Minimum 3 years of experience in a supervisory position for a full-service, high volume, upscale
dining restaurant or other food and beverage establishment with a similar capacity and clientele.
 Ability to work flexible hours, including nights and weekends as needed.