The Director of Operations (DO) will oversee 5 – 6 district managers who supervise 4 – 8 restaurants each. This is a field-based position, reporting to the VP of Operations. The territory will be southern California, from San Diego, north to the Inland Empire, and west to the 605 freeway. The best candidates for this position will be great teachers and coaches, with the ability to work through others to achieve results.
The Director of Operations will work with and through District Managers to accomplish the following objectives:
*Work closely with senior management to improve existing processes and/or implementing new procedures to address operational problems that block or slow our progress.
*Recruit, hire, and train store management to staff all restaurants with employees that meet position qualifications and performance expectations. Establish and maintain a disciplined approach in providing feedback, encouragement, coaching, training and maintaining accountability for meeting results.
*Establish clear expectations for developing a pipeline of high potential employees in each store who have the aptitude and desire to advance into store leadership positions including Certified Trainers, Shift Managers, AMs and GMs.
*Working in conjunction with the Training Department, develop Certified Training Restaurants in each district where new managers get the training needed to prepare them for running shifts and supervising a store.
*Ensure that sales are accurately forecasted, and labor is effectively deployed on the weekly schedule, and in real time during the shift, in accordance with the labor target.
*Ensure that cost controls are effectively executed on a consistent basis, including but not limited to food variance, supplies, and repairs and maintenance. Quickly identify problem areas and ensure that a corrective action plan is implemented to address gaps in performance, resulting in fixing the problem.
*Ensure that all marketing promotions are communicated and executed effectively, including product training, hospitality, and speed of service.
*Ensure that safety is a priority, including but not limited to food preparation, employee hygiene, temperature checks, and employee work behaviors.
*Ensure that food quality is maintained in accordance with company standards by effectively managing ordering, storage, and rotation, preparation, presentation, and holding times.
*Ensure that the maintenance of all store facilities and equipment are properly maintained by training store management and working in conjunction with the Facilities Department and approved vendors.
The ideal candidate for this role brings:
*Solid 5+ years in multi-unit management for quick service restaurants with a minimum of two years teaching and supervising district managers.
*Excellent verbal and written communication skills.
*High detail-orientation with an ability to work in a dynamic, fast-paced, team environment.
*Extremely organized with excellent multitasking and time management skills.
This position will manage a territory of restaurants in Southern California. Candidates must live in the area or be willing to relocate there to be considered.