This counter-service café concept featuring made-to-order food and premium ingredients is seeking a Director of Operations to lead the growing New York City market and beyond. We are seeking an ambitious, coffee loving restaurant operator for this exciting opportunity to get in on the ground floor of this promising project. The Director of Operations will be responsible for overall cafe operations including financial goals, product execution, service standards, promotion execution, safety and sanitation practices, and overall management functionality. This role also includes significant training responsibilities such as developing and updating employee and management training and development programs, creating and implementing SOP's, and new store openings, including coordination of hiring, opening teams, training schedule, and operational support and training budgets. If you thrive in a role with plenty of autonomy and truly have an ownership mentality in terms of your passion, dedication, and commitment to business success, we want to hear from you!
-2+ years’ experience as a multi-unit leader of a counter-service hospitality concept.
-Knowledge of and recent experience with hand-crafted coffee beverages.
-Must be comfortable working in a start-up environment and be able to contribute to the development of structure and systems in the cafés.
-Bachelor’s of Hospitality Management degree or Business Management degree will be looked upon favorably.
-New York City restaurant management experience is a must!
- A sound foundation of knowledge in laws/regulations pertaining to NYC human resources and labor law compliance
-Must have proven success in establishing credibility across all levels within an organization and experience with guiding owners regarding staffing, scheduling, and management structures.
-Ability to understand and create an income statement (P & L) and leadership ability to lead discussions and take action based on the numbers.
-Previous instructional design experience is key as creating and editing new opening procedures based on the successes and improvement opportunities of past openings is an essential job function.
Backed by a seriously successful globally recognized, this concept has multiple locations in the works and offers a fast-track to career advancement for the right candidate!