The General Manager is responsible for managing the daily operations of the restaurant. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of managers, shift leaders and team members. In addition, they are responsible for optimizing profits by utilizing company systems.
The General Manager will:
-Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness. If that goal is not met, respond to guest complaints, taking any and all actions needed to ensure that the dissatisfied guest becomes a regular guest.
-Provide direction to team members regarding operational and procedural issues.
-Maintain an accurate and on-going staffing needs plan for your restaurant.
-Develop all team members by providing ongoing feedback, so as to surround yourself with talent and build a bench for the team's growth.
-Create a work environment that is known in the community to be “the place to work”.
College degree preferred but not required.
Previous restaurant experience is a must. A combination of related experience and education will be considered as an alternative.
Knowledge of computers (MS Word and Excel)
Must possess a valid drivers license.
Must be eligible to work in The United States.
Must agree to a background check.
Self-discipline, strong initiative, leadership ability and outgoing personality.
Pleasant, polite manner with a neat, clean appearance
An effective motivator.
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and team members to ensure 100% guest satisfaction.
Must possess good communication skills.
Ability to effectively multi-task.
Ability to perform effective interviews to determine the experience and qualifications of job applicants.
Ability to effectively supervise 15-25 team members to achieve desired goals.