Regional Training Manager – QSR Brand – Madison, WI

WI Madison
$50,000 - $70,000 + Bonus + Benefits + Car Allowance

The Regional Trainer / Recruiting Coordinator has a dual responsibility for recruiting, training, and developing newly hired or newly promoted General Managers (GMs) within the region. The primary function of this position will be to oversee the entire process from selection, to training location, to designated home location, and offer continued training support for current GMs.

This position reports directly to the Regional Director of Operations.


Produce or update training materials and act as a knowledgeable resource for Limited Time Offer products or new platforms released by the brand,
Perform restaurant visits and work shoulder to shoulder with the manager on duty during peak meal periods to identify system breakdowns, bottlenecks, and opportunities
Complete unannounced drive thru visits to validate customer service, product quality, and exterior presentation
Ensure equipment is properly maintained, functioning, and that preventative maintenance schedules are completed
Administer the ServSafe food handler certification program, arranging courses and proctoring exams
Develop General Managers at underperforming locations, focusing on food quality, speed of service, customer service, and financial performance
Perform unannounced, mock Restaurant Excellence Visits (REVs) and develop action plans
Plan a training schedule for newly hired General Managers within their training locations, and frequently examine development progress
Ensure a seamless transition from training location to home location, and provide continued support for newly hired GMs
Help as needed with new store development, and participate in grand openings or grand re-opening
Provide Guest Service Training at all new and remodeled locations. Develop/provide other training classes as needed
Formalize training system and guide Training Locations/Leaders to enhance and improve consistency and success of training program


Build an applicant pool for the assigned region by posting job openings and follow up on leads
Manage and monitor applicant tools for optimum return on investment
Investigate and develop new and alternative means to improve recruiting and hiring success
Perform initial phone screenings and first interviews for General Manager and Assistant Manager candidates to verify qualifications are met .
Act as liaison between applicants, Director of Operations, and Regional Director of Operations to schedule follow up interviews when necessary
Extend written offers to qualified candidates upon approval by Regional Director of Operations, and schedule orientations
Perform full on-boarding and orientation process for newly hired General Managers, and introduce them to their training location
Facilitate monthly update of People Bank from Director of Operations team and submit to Area Director of Operations
Assist Area Director of Operations as needed


Position Specifications:

• Five years of restaurant management experience
• Two years of college education or equivalent is a plus
• The ability to train, guide and lead others
• Adequate knowledge of learning management systems and web delivery tools
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Familiarity with traditional and modern job training methods and techniques
• Experience with e-learning platforms
• MS Office proficiency
• The ability to work with a high degree of independence and discretion
• The ability to work well under pressure and with a heavy workload
• Good problem-solving techniques.
• Good written, verbal, math and interpersonal skills, as well as a command of the English language
• Knowledge of all pertinent operational standards
• Good organizational and time-management skills
• High knowledge level of equipment
• Excellent people skills needed to guide and coach others
• Needs to be self-motivated